Cavac Tabesh Jesm-e Siah (PJSC) has been a member of the Chamber of Commerce, Industries, Mining, and Agriculture and the Computer Industry Association of Tehran Province since 2015. Since its establishment, the company has always provided all its products as the main and direct importer to its customers. According to the principles that the founders of Cavac have had from the beginning, we have never acted as an internal trader by buying and selling products in the domestic market (middleman). In order to maintain the satisfaction and peace of mind of Cavac customers, since the beginning of our operations in 2013, we have been drafting the conditions for providing warranty and after-sales services. At no time during Cavac activities since its establishment has a product been offered to customers without Cavac warranty.

• All Cavac products are made available to customers through official sales and invoicing in accordance with the format announced by the Tax Organization of the Country. Strictly avoid purchasing Cavac products without official invoices that do not include the identity and legal specifications of the parties (seller and).

• The warranty for Cavac products is verified and through registration both at the time of and through registration in the warranty system

• When purchasing a product from a seller, request them complete the warranty card information and affix Cavac company seal. Without a card, you will not be able to receive free warranty services.

• When receiving the product, check for any physical damage, missing, or accessories.

• If the product is defective due inherent reasons, without signs of damage breakage, and does not function, Cavac is responsible and will it with a healthy sample.

• The warranty period begins on date of invoice issuance.

• If you provide the device your staff or employees, instruct to take care of and maintain the, and under no circumstances scratch warranty labels attached to the product bodies

• In case of or product issues that do not function, regardless of whether the warranty period valid or not, contact Cavac as soon as possible and receive the guidance.

• Avoid Cavac products to unauthorized repair or individuals who do not have a or introduction letter from Cavac.

• Products without a warranty card are not covered by free warranty services.

• If the device's warranty card is available but the information on it, such as the product name, model, serial number, warranty start date, and Cavac company stamp and, is incomplete or damaged, product is not eligible for free warranty.

• Products with a warranty label on their body are not by free warranty services.

• If there is visible physical damage the device's body, such as, body breakage, impact marks or liquid spills on the body or boards, we will be unable to free warranty services.

• Device adapters are not covered by warranty due their connection to city electricity and common in the national power grid, is outside Cavac control., if the adapter is damaged,ac's technical experts are obligated to it, if possible, at the lowest possible cost, and if not, they will provide customers with the conditions to and receive a genuine adapter for device.

• Cavac's experts will inform the device owner, visual documentation registration, if they encounter and rare cases while opening and repairing device.

• Repairs and modifications to products by unauthorized individuals will void device's warranty.

• If the instructions in the user manual are not, the product will be excluded the warranty.

• In the event of irreparable defects or the to supply original parts that stop the's operation, the company will provide customer with facilities (discounts for purchasing the company's new products